The Leading Men Collection stands behind every product it sells. In 20 years of dealing with celebrity appearences, promotions and memorabilia, we have not had a single complaint with any memorabilia. Most clothes and wardrobe is acquired directly from the studio or studio-authorized seller. We also purchase from a small network of reliable collectors and brokers when there is excellent provenance for an item. Autographs are obtained either in person by us or from known brokers or collectors. We do not accept merchandise from unverifiable sources, nor would we sell it. We take authenticity VERY seriously. In the very unlikely event that there is proof that an item we sold you isn't authentic, we will happily give you a full refund of the purchase price. We really want to know if authenticity is in doubt and we want to resolve that issue to protect your purchase and to protect our 20-year reputation. This guarantee is good for a full 90 days. If you contact us during the 90-day period, we can extend the guarantee period if you need more time to investigate. If you have any questions about The Leading Men Collection guarantee or products, please contact us at firstname.lastname@example.org
Purchase Policy & Guarantee
To guarantee merchandise authenticity for all customers and to avoid counterfeiting and fraud, all sales are final. There are no returns unless the item received is substantially different from the description of the item paid for. "Substantially different" specifically means: 1.) The item comes from a celebrity other than the celebrity on the listing or Certificate of Authenticity issued by the Leading Men Collection; 2.) The type of item is completely wrong (ex. pants instead of a shirt); 3.) Color is completely wrong (ex. red instead of black. Shade nuances are not acceptable for refund or return); and/or 4.) You have verifiable proof from a reputable appraiser (for example, Christies) that an item is not authentic. Every effort is made to eliminate each of these possibilities, but if it does occur, you will be protected as follows:
Contact LMC immediately about any of the problems outlined above. A guarantee claim or error refund will be promptly paid when an item is safely returned with proof of any of the above problems along with your valid (not expired) Leading Men Collection Certificate of Authenticity. You have 14 days from the date of purchase for an Error Refund as described in reasons 1, 2, and 3 above and 90 days for Authenticity Refund, Reason 4. Extensions to the guarantee can be made on a case-by-case basis if you contact us within the appropriate 14 or 90-day periods indicated above. 100% of the purchase price and 50% of the original shipping will be refunded.
To save you credit card company chargeback fees, credit card sales and charges are final. Guarantee claims and refunds for exceptional circumstances will be paid out in the form of a check or money order only. (If you choose to work through the credit card company, the credit card company will charge a $25 fee which LMC will deduct from your guarantee claim or refund payment. If you file a claim through a credit card company which does not meet the above return policy criteria, you will be charged a $50 fee to cover the credit card company chargeback fees.)
If you have any concerns about sizes, shades of colors, or nuances of condition, we will welcome your questions and we will do our best to answer them quickly. Once you have committed to buy an item, it is yours. These items are being sold as collectibles. If you wish to use clothing items as utilitarian pieces for wear or for theater costumes, we will certainly help you with any information you might need to decide if this collectible item is worth considering as wearable for your personal needs, size and taste.
When purchasing an autographed photograph, you are not purchasing the publishing rights or copyright to the image. The actual image rights may belong to studios, photographers or other sources. The signed photos are being sold strictly as entertainment collectibles from one collector to another.
Please understand that when merchandise (either photographic or wardrobe) leaves here, authenticity can easily be compromised through duplication, forgery or just damage from use. We can not resell merchandise if we can't positively prove its authenticity. So once you purchase the item, you own the item. Let us help you with any concerns you might have before you buy. We'd love a chance to talk to you abou any of our items. We appreciate your business and want to make you a very happy customer. Please contact us with any questions you may have before you buy.
We respect your privacy completely. No one outside of this company will ever contact you or see your contact information. Even our check out offers privacy as the credit card charges are handled electronically and are obscured from all staff. Transactions are handled carefully and discreetly. Even the packages used for shipping are understated and simply marked LMC on the return address.
How we protect your privacy:
We use security measures to protect against the loss, misuse and alteration of data used by our system.
Sharing and Usage:
We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.
How can you stop receiving email from us?
Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.
© 2008 The Leading Men Collection. All original content is ©Leading Men Collection, exclusive of promotional images owned by studios, photographers and other entities. The Leading Men Collection does not claim credit for any images featured on this site unless otherwise noted. The copyright to the images on leadingmencollection.com belongs to its respective owner(s). The Leading Men Collection is not responsible for, or have control over, the content of any external web site links. Information on this site may contain errors or inaccuracies; the site's proprietor does not make any warranty as to the correctness or reliability of the site's content beyond the guarantee stated on the certificates of authenticity. If you own rights to any of the images, and do not wish them to appear here or want credit, please contact us and they will be promptly removed or credited as you choose.